Sales Terms and Conditions:
1-Delivery:All stock items will ship as soon as payment is received. Please allow up to 2 weeks to receive any of our handmade rope tack items, which are all handmade to order for each customer, though we endeavour to send goods out faster whenever possible. Pre-orders will be sent within the stated timeframe shown on each listing, usually between 1-3 weeks, as stated on the individual item. Please allow up to 3 weeks to receive back-order items or special orders.
2-Payment:Payment is due upfront before any goods are made or shipped unless pre-arrangement. We accept payment by credit and debit card, including Afterpay and bank credit. On rare occasions when goods are sent before payment is made, payment is immediately due upon receipt of all goods.
Items remain the property of Natural Horse NZ until full payment is received. If we must employ recovery methods for the cost of goods, all charges incurred will be passed on to the customer.
3-Refunds/Exchanges.
3A-Change of Mind: We do not offer exchanges or refunds for a change of mind on any of our items, so please be sure that the item you are purchasing is correct before buying it. If in doubt, don't hesitate to contact us; we will gladly help with your selection.
3B-Faulty Goods: If a customer receives damaged or faulty goods, we will cover the cost of return shipping and provide repair, refund, or replacement at our discretion. We require that we be informed immediately by email or messenger about this and that the goods be returned to us within seven days using a tracked and insured postage service. Please be aware that we will not be liable for returned goods being lost or damaged whilst in return transit to us. Our faulty goods policy does not cover damage through incorrect use and general wear and tear of our horsemanship items.
3C-Hand-Made Rope Tack Items: We hand-make every item for all of our rope tack orders, including our raining sticks, here in our New Zealand workshops to order for every customer, to their chosen specifics of sizes, lengths, rope end options, colours, rope widths for each item of tack ordered etc. Therefore, we cannot offer refunds or exchanges on any of these goods, for example, if they do not fit or if you have changed your mind, so please be sure to choose these options carefully before purchasing from us. We are happy to work with you to get the correct item for your requirements, so if you are in doubt about sizes or any other concern, we highly recommend sending us an email or message about anything you are unsure of before purchasing using the contact form on this website or through our messenger link on our Facebook page at this address: http://m.me/NaturalHorseNZ.
3D-Sizes: We request that you please check the sizes of all horsemanship items before purchase by cross-referencing them with the dimensions provided on each item description by measuring your horse for the items to ensure it will fit before purchase, as we are not able to offer refunds or exchanges if you buy the wrong sized item, except hoof boots with our free exchange service. If you are unsure about the sizing of any of our articles, please do not hesitate to contact us before making your purchase, and we will be happy to help you choose the right size for your horse.
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3E-Exchanges on Hoof Boots: We are pleased to offer a free exchange service for sizing on Hoof Boots. If your hoof boots do not fit, you can return them to us within 7 days in clean and new condition for a size exchange. Please note that the purchaser is responsible for covering the shipping costs for returning the boots and for having the new pair of boots sent out. If the boots are returned in any condition other than new, we reserve the right to bill you for any price differences to cover our losses from selling second-hand boots instead of new ones.
3F-Saddles - We work hard with each customer to choose all saddles carefully to fit you and your horse with the information you ave provided to us. Please be aware that all saddles are special orders that are specifically ordered from our overseas suppliers in Italy and Canada. They are all made to measure for each customer according to their personal requirements for size, colours, widths, materials, and other customizable options. Therefore, we are not able to offer a refund or exchange service on these items, so please choose carefully.
4-Shipping and Delivery:
4A-Supplying The Correct Address To Us: Our couriers require us to obtain a POSTALLY CORRECT physical address from all of our customers, including the street number, street name, rural delivery number if going to a rural address, town, area and postcode for all deliveries so that we can book them into the automated shipping template on their website. Please note that Natural Horse NZ will not be liable for any losses, delays, or Misdelivered items if you fail to provide us with a postally correct address.
4B-Additional Shipping Fees: We will happily combine multiple items whenever possible to minimise courier costs. However, due to rising shipping costs, we can no longer absorb extra postal charges when the shipping costs are more than the customer has paid for shipping when ordering. Therefore, sometimes, due to the limitations of our website for multiple-item orders and the available shipping options, such as when shipping incompatible items like our horsemanship carrot sticks that are sent in long cardboard tubes and our supplements etc., we may not able to combine them with other items in the same package, or when shipping multiple bags of our accessories which add up to a heavier weight, or for other incompatible items, or in the event when all items will not fit in the same courier satchel as charged for by the websites limited shipping options, we reserve the right to charge additional shipping fees at a cost to our customers, if the shipping costs us more than the amount stated to ship to your address, which we will inform you of once your order is processed.
4C-For All Non-Standard/Rural Deliveries: we require a RURAL DELIVERY NUMBER for all non-standard/rural deliveries. If you are in doubt if you are classed as being in a non-standard/rural delivery postal area, please check your address on the following links:
https://www.nzpost.co.nz/tools/address-postcode-finder
https://www.pbt.nz/eservices/address-finder/
https://www.posthaste.co.nz/address_checker.html
If you have a non-standard/rural delivery address and no Rural Delivery Number is given to us at the time of you placing your order, then please be aware that you will be charged an extra $5.70 separately by Natural Horse NZ to cover the rural delivery fee, as is charged to us by our couriers for this additional service. Also, please note that couriers will not insure items sent with postally incorrect addresses, such as those with RD numbers missing; therefore, if the goods are lost or damaged in transit, then Natural Horse NZ will not be liable for replacement, as if you do not provide the correct address you have these goods sent to you at your own risk. Natural Horse NZ will not be responsible for any loss or damage to goods when postally incorrect addresses are provided.
4D-Shipping Fees: We use E Parcel with NZ Post/Courier Post as our Shipping Agents throughout New Zealand and send out all goods for the lowest possible shipping costs. We will happily combine multiple items whenever possible to keep courier costs minimal.
4E-Non-Standard/Rural Delivery Fees: Our couriers charge us a rural delivery surcharge of $5.70, which we charge to customers at cost, and if this is not paid at the time of order, we will bill you for this separately before sending any goods out to you.
4F-Save Money On Shipping Fees: As it is always cheaper to send goods to a residential address, we actively encourage customers to take this option if at all possible to save on rural shipping fees and reduce shipping times, so if you are rural, please consider sending to a work address or perhaps a friends residence or local farmlands store etc.....
5-Photo's-the photographs shown on our saddlery items are the property of Natural Horse NZ and are used for display purposes to show a selection of some of the goods we have for sale. They are our copyrighted property, and written consent from us is needed for any party to be able to use them. As most of our items are individually handcrafted, please be aware that items may not be identical to the exact images shown and may differ in colours and more minor details due to this. If you are in doubt about any specifics to any of the items, we recommend contacting us before ordering, as we will not be able to exchange them for a change of mind due to minor differences.
6-Wholesale: all our products are sold exclusively by us to members of the public for personal use or commercial use only to be used with horses for riding, training, and other private purposes. Therefore, we do not agree to sell any of our goods to any buyers, whether personal or commercial, for wholesale or retail purposes, nor do we agree to allow others to buy from us or sell any items, and to do so would be a breach of this agreement.